Re: Galaxy S8 - 4G LTE issue

bearone21
Leader

you could've mentioned the phone getting wet when you were having the same issue as the o p.

getting wet is never good with electronics.

0 Likes

Re: Galaxy S8 - 4G LTE issue

JACERI19
Member

It was the old phone that got wet, not the one I'm having issues with.

Get Outlook for Android<https://aka.ms/ghei36>

0 Likes

Re: Galaxy S8 - 4G LTE issue

Verizon Employee

JACERI19 Providing a reliable network is always our goal. I assure you I will do all the research necessary to get this resolved for you. Tell me when did this begin? Is this happening in a specific location(where)? Have you made any recent changes to your account/phone? Share details. We want to investigate for you.

EvelynR_VZW

Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

0 Likes

Re: Galaxy S8 - 4G LTE issue

Verizon Employee

JACERI19

I am sorry to hear that your phone got wet. I live on mine, so I understand the importance of having a working device. Hopefully, the new SIM card will resolve your issue. Being that the phone had gotten wet there may be internal damage that we are not able to see. Also, any physical or liquid damage would void the manufacturer's warranty. Your best option would be to file an insurance claim (if you have insurance) as that is the only thing that will cover liquid damage.  https://www.asurion.com/verizon/

EdwardL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question, please click the  Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes

Re: Galaxy S8 - 4G LTE issue

MCT-VA
Member

We have 2 Samsung S8 phones. They updated to Android Pie. Since the update both phones are having signal issues. We are at no signal or 1x or 3G and every once in a while 4G. Have taken. The phones to Verizon Store and they have done everything including a Network Reset and replacing the SIM card. No luck. Did a factory data reset and same issues. 

Is there anything anyone has tried to remedy this problem. We put the SIM into and old Note 5 and signal level, where there is none on the S8, has all bars  and 4G. Both phones are essentially useless. 

Any advice would be appreciated. 

0 Likes

Re: Galaxy S8 - 4G LTE issue

MCT-VA
Member

Seems this is a problem with Pie and S8. This as experienced by another carrier. 

https://www.slashgear.com/sprint-galaxy-s8-and-note-8-lose-lte-after-android-9-pie-update-07572348/

Verizon, any response? Thanks.

0 Likes