Galaxy S7 releasing storage data randomly when unlocked
SUEGABESQ
Newbie

Hi.

So about a week ago when I unlock my S7 Edge a garbage can icon randomly appears for 4-5 seconds and clears a small amount of storage from my device. Its unusable when its clearing the data. I don't know if this is being caused by an app (I don't have any storage related applications and barely any on my phone in general). Not sure if this is something i can switch off in the settings or if its a permanent thing. Any help would be greatly appreciated.

Thanks

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Re: Galaxy S7 releasing storage data randomly when unlocked
vzw_customer_support
Customer Service Rep

Are you certain the device is not shedding old text messages? Do you have any storage left on the phone?

TylerK_VZW

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Re: Galaxy S7 releasing storage data randomly when unlocked
SUEGABESQ
Newbie

Not sure how I would know if its due to shredding old texts. I have over 9 gb of storage left which is why im confused as to what this is.

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Re: Galaxy S7 releasing storage data randomly when unlocked
vzw_customer_support
Customer Service Rep

I appreciate you taking this time to troubleshoot as we want to make sure your content is safe and sound. Is the trash can a large yellow icon with a number below it right in the center of your screen? 

YaleK_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Galaxy S7 releasing storage data randomly when unlocked
SUEGABESQ
Newbie

That's correct. Just now I got a candy crush advertisement after. Just be coming from some sort of Android base app.

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Re: Galaxy S7 releasing storage data randomly when unlocked
SUEGABESQ
Newbie

So do you have any idea what app or setting could be causing the yellow trash can to appear?

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