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Galaxy S7 Edge Going to 3G

Member

Hi,

I've noticed for the past 3 weeks that my Galaxy S7 Edge is constantly going from 4G down to 3G. I've rebooted my phone numerous times (almost every time this occurs), & it'll stay on 4G for a bit & then go back down to 3G. Doesn't matter if I'm inside or outside- this is becoming a constant issue.

Has anyone else had this issue? And, does anyone have any input on what I should do?

Thanks!

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Re: Galaxy S7 Edge Going to 3G

Verizon Employee

OCRMOM, I am sorry to learn that you are having trouble with the fluctuating signal with your S7 Edge. Has anything changed on the phone within the past three weeks? New application or software update?  What zip code are you located in?

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy S7 Edge Going to 3G

Member

Hi.

I haven't changed anything with the phone. And, I haven't done any new applications or updates (I constantly push off the updates). My zip code is 08830.

Thanks

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Re: Galaxy S7 Edge Going to 3G

Customer Support

Thanks for those additional details, OCRMOM. We certainly want to improve your wireless experience. First step on our Troubleshooting guide is to ensure that your phone is fully updated to the latest software version available. Please provide the Build number as per this link: http://spr.ly/65838HWbZ


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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