Galaxy S6 is locked; password not working.
Helen8022
Enthusiast - Level 2

Yesterday I setup a password for the lock screen, and today it is not working. I do remember the password and I think it had to be entered twice during the setup. If that is the case, it would have caught an input error on my part during setup.@ I need help, please!

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Re: Galaxy S6 is locked; password not working.
vzw_customer_support
Customer Service Rep

Helen8022,

Pin numbers are supposed to help keep other out but I know how frustrating it can be when it turns the tables on you. When attempting to enter in the password that you set up, does it ever allow you to verify your gmail account to gain access to the phone instead?

CandiceH_VZW

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