Re: Galaxy S6 Edge screen rotation issue

Rodman79
Member

Send it to Samsung. I exchanged mine 3 times and I finally decided to send it to Samsung. It took me a week to receive it back. It takes them two days to replace the defective hardware. They know exactly which hardware piece to replace but they wont't say it

Re: Galaxy S6 Edge screen rotation issue

B33
Sr. Leader

Is your Edge still doing ok..

0 Likes

Re: Galaxy S6 Edge screen rotation issue

ekg0477
Member

My 3rd replacement is still rotating without issues. I have avoided using the fast charger.

I now have an issue with internet lag while connected to wifi. I did a google search and it seems this is a known issue with a lot of users. I will call Verizon for a 4th replacement.

0 Likes

Re: Galaxy S6 Edge screen rotation issue

Mike8972
Novice

"I have avoided using the fast charger."

I don't believe this is an issue associated with screen rotation issue as I exchanged my phone for one that auto rotates, and have used the fast charger exclusively without a problem.

0 Likes
Highlighted

Re: Galaxy S6 Edge screen rotation issue

Rodman79
Member

My edge still rotating after a week from receiving it back from Samsung. The work order said "Replaced IC-ACCEL./GYRO SENSOR". I guarantee 100% that it is a hardware issue, so stop wasting your time with Verizon and send it back to Samsung.  I would imagine that version has a large stock of models with the defective hardware so getting a new one won't help for a while.

Re: Galaxy S6 Edge screen rotation issue

B33
Sr. Leader

Well I don't have this Device but my Nieces Husband Does if incurs any of these issues I'll pass on to him what you did sending in your Device to Samsung..

0 Likes

Re: Galaxy S6 Edge screen rotation issue

bribri_22
Member

I'm having the same issue with screen rotation. Is there any charge for sending it to Samsung?

0 Likes

Re: Galaxy S6 Edge screen rotation issue

Rodman79
Member

There is no charge to send it back.  You just need to call Samsung to get a ticket opened and give them your phone info.  They will then send you a UPS label to send your phone back.  Again,  no charge and it takes them 10 days.

Re: Galaxy S6 Edge screen rotation issue

Harley_Quinn
Member

Can you tell me how you opened up your meter to see what's it's reading @? I cant figure out how to get to it.

0 Likes

Re: Galaxy S6 Edge screen rotation issue

jrwilkes
Member

Merge contacts should work

0 Likes