Galaxy S5 sending text message failed

[hobbsks]

I have deleted all messages from my text app and resent. It still fails.

On Wed, Sep 10, 2014 at 10:27 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Thanks for the clarification hobbsks! Are you attempted to send text or picture messages while connected to wi-fi? Picture or video messages can not be sent via wi-fi.



Thanks,

AyaniB_VZW

Follow on Twitter @VZWSupport

[hobbsks]

I did not know that, but I am only trying to send text, no pictures or

video.

On Thu, Sep 11, 2014 at 12:46 PM, Verizon Wireless Customer Support <

[hobbsks]

I am still unable to send simple text messages over wifi. Please help to

fix this problem. It's the main function I use this phone for. Thank you!

[vzw_customer_support]

I know messaging issues are frustrating hobbsks. We will ge this resolved. Are you using a 3rd party messaging application? IF so, try removing it temporarily then reinstalling it. If not, try a SIM card pull. Here are the steps http://www.verizonwireless.com/support/devices/knowledge_base.html/99556 . Keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[hobbsks]

No, I am not using a 3rd party app. I am trying to use Verizon's Message+.

I have removed the sim card and put it back in, per your insturctions and

this didn't help.

As a side note to help trouble shoot, I have loaded the HeyWire app to try

and send messages. This DOES work over the wifi fine, but I don't want to

use it. I want to use my own phone number to send text messages through

Message+ or Samsung Messages app.

Thank you.

On Tue, Sep 16, 2014 at 9:24 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

Hey thanks for giving that a shot! Were you also able to try uninstalling the application and then reinstalling it? As well are you having the same issue with the Samsung Messaging app compared to Message ? Since this issue started have there been any new applications installed or updated? Any device software updates?


AdamG_VZW
Follow us on Twitter @VZWSupport

[hobbsks]

Yes, I am having the same issue with the Samsung messaging app too. I have

had this phone for only two weeks and have had this problem from the start.

On Tue, Sep 16, 2014 at 2:36 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Once again thanks for the update hobbsks! We can try to hard reset the device to ensure there would be no software issues with the device. To see how to do so you can take a look here http://vz.to/VfX6sB. If the issues are persisting after the reset then we may have to look at replacing the device. However, if you are within the 14 day worry free guarantee we would be able to have the device exchanged. Give this a shot and keep us posted.

AdamG_VZW
Follow us on Twitter @VZWSupport

[hobbsks]

I have tried a hard reset of the phone and I am still getting text only

text messages failing to send while connected to the wifi. I purchased this

phone 17 days ago. How do I go about getting it excahanged?

On Tue, Sep 16, 2014 at 9:02 PM, Verizon Wireless Customer Support <