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Galaxy S4 wont power on?

Member

Snapshot_20140421.JPGHi, I have a S4 that was in the middle of some type of update while connected to my pc, all of a sudden it shut off and now it wont turn on, led light wont turn on and ive tried numerous chargers and outlets... its not the battery or the usb.  it has a full battery when it turned off.. it wont go into recovery mode either.. it does nothing!   I am very disappointed because I haven't even had it a year and it did this.  The guy at Verizon told me they wouldn't replace it because it had a scuff mark on the lower left corner! now I have to pay full retail for a new phone which is ridiculous! I was also told that if i send it in and the warranty wont cover it because of physical damage that my account will automatically get charged retail for a new phone without being able to stop it.  so theres no sending it in and seeing what they can do.  Verizon handles this so poorly.  My question is that if there is anything I can do to fix it or figure out a way for Verizon not to screw me on this?

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Re: Galaxy S4 wont power on?

Community Manager
Community Manager

Hello reyrey507.

I want to make sure we can do whatever we can to get your phone working. You mentioned this happening while your phone was connected to the computer. Were you installing software with Kies ( http://bit.ly/18GLq85 ) or the Software Upgrade Assistant ( http://vz.to/1gQkfKP )? Have you tried enabling Safe Mode on your phone http://vz.to/1kArczu ? Please share details so we can help.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy S4 wont power on?

Member

I'm not sure which update, but no I can't get into recovery, it does nothing, spent $600 on a worthless phone

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Re: Galaxy S4 wont power on?

Community Manager
Community Manager

Hmm. Did the update seem to be triggered by the connection to the computer? Since your phone is not responding, please download and install the Software Upgrade Assistant tool which will allow you to access the Software Repaid tool. http://vz.to/18GL8hx http://vz.to/1gQkfKP

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Re: Galaxy S4 wont power on?

Member

My phone won't even get recognized by computer, it won't charge or do anything !

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Re: Galaxy S4 wont power on?

Community Manager
Community Manager

reyrey507,

I understand how frustrating this can be and we definitely want to help. Have you tried a different charger to rule out that factor? Make sure it's plugged into the wall for at least 20 minutes. If the LED indicator still does not power on, please send me a direct message http://vz.to/1gUoxfV .

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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