- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My phone was working last night and had almost a full charge. When I woke up this morning, my phone will do nothing. But it's not dead. There is a blue light that periodically flashes. I've pushed all the buttons. Nothing. I've held down the on/off button to see if I could fully turn my phone off. Nothing. I tried charging it with 2 different cables. Nothing. It won't make the sound that suggests the phone is actually charging either. I can get no reaction and no matter what I do the blue light keeps slowly flashing.
I didn't do anything to it yesterday (water, dropped, hit, etc.). There is no reason for this.
Help!
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know getting your phone to turn back on is important, KMendall. Have you tried taking your battery out for a few seconds as well? Our friend tikibar1 had a great suggestion to restart the phone. You can also try those same steps while the phone is plugged into a charger.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know getting your phone to turn back on is important, KMendall. Have you tried taking your battery out for a few seconds as well? Our friend tikibar1 had a great suggestion to restart the phone. You can also try those same steps while the phone is plugged into a charger.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport