My Galaxy had been acting up in the previous day or so, closing apps without notice. When it continued today I attempted to restart my phone to resolve the issue. Now my Galaxy won't turn on any further than the white Verizon screen. I have already tried clearing the cache data and performed a factory reset on the device but neither has had any effect. I would very much like to get my phone working again so an support would be great
I am so sorry to hear that your phone has stopped working! If you have already tried a hard reset, http://vz.to/1m1awUA and the phone continues to not work, it is likely to need to be replaced. How long have you had the phone? Is there any physical or liquid damage to the device?
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