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I successfully ran today's software update, however, ever since I have been receiving an error message "Unfortunately, the process android.process.acore has stopped" keeps appearing and I am unable to use my phone. Is there a fix for this issue?
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I want to make sure you are able to access your phone, thebearybest. Do you get this error when trying to perform certain actions? If you acknowledge the error message, are you able to move forward to the next screen you were trying to access? If you are not able to acknowledge the error and move forward, an alternate factory reset would need to be completed. http://vz.to/1d4eXUV Please keep us posted.
AndreaS_VZW
Follow us on Twitter @VZWSupport
I want to make sure you are able to access your phone, thebearybest. Do you get this error when trying to perform certain actions? If you acknowledge the error message, are you able to move forward to the next screen you were trying to access? If you are not able to acknowledge the error and move forward, an alternate factory reset would need to be completed. http://vz.to/1d4eXUV Please keep us posted.
AndreaS_VZW
Follow us on Twitter @VZWSupport
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