Galaxy S4 heats after update

stevemn
Member

Verizon offered an update on my Galaxy S4 on April 9. Update number is SCH-1545-NC5 to NG6.  Since the update, my phone occasionally heats up.  I have to reboot to control the problem.  In over a year of ownership prior to this update, I never once experienced this problem.  Can anyone explain?

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Re: Galaxy S4 heats after update

Community Manager
Community Manager
I want to make sure that your phone is working properly, stevemn. Can you please confirm that there are no additional updates available by going to Settings>More>Software Update.

Are you noticing that your device is becoming hot during your normal usage? Does the phone become hot when charging? Is there any damage to the device?

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Re: Galaxy S4 heats after update

jrh0828
Novice

Stevemn, you're lucky that overheating is the only problem NG6 created.  There are many posts here describing the various issues/problems NG6 cause S4 users.  Because of all these problems, I haven't installed NG6. I'm due for an upgrade and I'm debating between the Nexus 6 and the S6.  Anyone with suggestions?

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Re: Galaxy S4 heats after update

JoeMikeKnight
Member

I have been fighting with this issue since the NK1 update, NG6 seems to be the worst. Unfortunately there are no known resolutions besides reverting your phone's firmware to pre-NK1. Chat support on this site and even talking to Verizon corporate escalations has not resolved this issue fo rme. They treated me as if my issue was isolated. I know 5 other people who I communicate almost daily with who have this EXACT issue with this particular update - all with Verizon/GS4.  I am probably going to cancel my account after June because of how they have ruined my GS4. I have friends who sit near me with Sprint/At&T/ Same exact phone, not only do they currently have Android 5.0 but they have never had this issue in the past. Verizon blames Samsung, Samsung says call your provider.

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Re: Galaxy S4 heats after update

stevemn
Member

I confirm that there are no additional updates available.

The device occasionally and unpredictably becomes hot during normal usage. It does not become hot when charging. There is no damage to the device.

This unusual behavior began the day after I installed the recent updates. Before this, it never happened.

When the heating occurs, I can stop it by rebooting the phone.

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