I was unable to complete the latest software update from Verizon on my Galaxy S4. I completed a factory reset and was still unable to successfully update my phone. Is there a solution to this issue?
I regret to learn of the issues with the update. It sounds like you have completed your fair share of troubleshooting. Please allow 1-5 days to receive the update after the factory reset.
If it is not pushed, please let us know so that we can submit a resolution ticket.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
