Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

They made it soooo hard. I entered 2 of my offers correctly to get the watch but the third the website page had switched to the VR screen without me knowing it and entered the promotional offer for the VR rather than the watch. It is for my 80 year old mother who would never in a million years want or use a VR. After calling both Samsung and Verizon and wasting about 12 hours there is nothing they can do soooooo in the name of bait and switch and nothing can be done about it I am leaving Verizon. What do you think of AT&T?

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Re: Galaxy 7 and free watch offer a crock
zellerandy
Specialist - Level 1

the offer is through samsungs.  Verizon has nothing to do with it.   You would of made the same mistake if you were a AT&T customer.

Re: Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

Verizon sent me the offer had their name all over it. I had the impression that if I upgraded and essentially renewed my long term contract with them that they would make good on the offer. Perhaps Verizon should not make deals with promotional partners that bait and switch. How can you say Verizon is not a party to this?

Re: Galaxy 7 and free watch offer a crock
Ann154
Community Leader
Community Leader

Did you read the fine print on the offer to learn how the offer works?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

Yes I did, and I followed them to a tee until the screen flipped from Gear S2 watch (where I had previously entered 2 other orders) to Gear VR without me knowing, and when I submitted the requested data it said thanks for submitting for the gear VR. Otherwise I would never have known it was not like the other 2.

Anyway, why is it my fault? Why make an offer for a choice of 2 things and then make it impossible to actually get what they offer? Why can't I just say look the wrong was ordered however hard I tried can you just switch it? Why isn't that an appropriate customer service answer?

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Re: Galaxy 7 and free watch offer a crock
mama23dogs
Legend

IF you read the fine print, it was written the qualities were limited. 

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Re: Galaxy 7 and free watch offer a crock
vzw_customer_support
Customer Service Rep

JEH1000,we're not pointing any fingers. We want to provide you with the next best step for this equipment order. Did you order your device from a third party or authorized agent website? Did you order your devices from our website?


http://www.verizonwireless.com/



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

Quantities limited is not what the problem is here.

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Re: Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

The Galaxy S7 From the verizonwireless.com website per the offer details in my email and on the verizon.com website.

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Re: Galaxy 7 and free watch offer a crock
JEH1000
Enthusiast - Level 2

Just to be clear what I did and did not do:

1. Received the email offer from Verizon. We have Galaxy phones that work just fine but our contract was up and I thought what the heck sounds like a good offer I will upgrade 3 phones and get 3 people watches, knowing it is a fair amount of work to switch phones.

2. Per the offer ordered all 3 phones online at verizonwireless.com and saved the receipt. It was easier to do them one at a time so I ended up with 3 receipts which I saved as pdf files in preparation of using them in the promotional offer. I tried to sign up for the watches after I pre-ordered the phones but you can not as you need to put the MEI id and another number off the actual phone.

3. I waited for the phones, received them last night and set up 2 of the phones - which is no small feat I think you would agree to get all the data over, set up all the apps etc  While I began setting up the 3rd phone, I carefully went to the promotional offer website and entered the information selecting the s2 gear watch and phone information and uploaded the receipt for the first phone. After I was finished there was a link to enter information for another phone. Which I did for the second phone. And then the screen was left there with the link that said do you want to enter another phone, well I did but the phone was not set up enough where I could get the MEI and WEb numbers from it so I set up the third phone and clicked on that same link I did for the second phone, entered the information for the third phone and then after I hit submit it said thank you for ordering the Gear VR. That is the only reason I even knew that the information I entered for the third phone was not for a watch like the other 2. It is associated with an 80 year olds phone that would never in a million years want the VR. She did however want a watch. But too bad I guess.

4. It was very late at this point so I carefully recorded the promotional submission numbers and the Samsung number to call for help and decided to do it in the am today.

5. After waiting on hold and spending an hour with a Samsung customer support rep she said tough luck nothing can be done. I said is it Verizon I should be calling about my unhappiness regarding the situation and she said yes.

6. I called Verizon support and although the support rep genuinely tried to help me I believe the answer was still the same - nothing can be done. SO basically I say there is nothing I can do but find a new carrier. We were just at an impasse. No hard feelings but I though you should know the whole story and yes everyone can just blame it on me for not reading the fine print. Why not?

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