An Accepted Solution is available for this post.
Galaxy 4 won't complete repair process.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
On Tuesday I used Upgrade Assistant to attempt to upgrade my phone. It stopped mid-upgrade and said it lost connection with my phone. Now my phone only displays "Firmware upgrade encountered an issue. Please use Software Repair Assistant & try again." I have tried repeatedly to use the software repair assistant, it gets to 83% and then says it lost connection with my phone. I have been 2 days without a phone, I need help!!!
2 Replies
An Accepted Solution is available for this post.
Re: Galaxy 4 won't complete repair process.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry, I meant a S3, not the S4.
An Accepted Solution is available for this post.
Re: Galaxy 4 won't complete repair process.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
missycoll,
I am so sorry to hear of the issues you had while upgrading the software on your device. Have you tried to do a hard reset on the device and try the software upgrade again? http://vz.to/QFhuBS (do the alternate option)
LindseyT_VZW
Follow us on Twitter @VZWSupport