On Tuesday I used Upgrade Assistant to attempt to upgrade my phone. It stopped mid-upgrade and said it lost connection with my phone. Now my phone only displays "Firmware upgrade encountered an issue. Please use Software Repair Assistant & try again." I have tried repeatedly to use the software repair assistant, it gets to 83% and then says it lost connection with my phone. I have been 2 days without a phone, I need help!!!
Sorry, I meant a S3, not the S4.
missycoll,
I am so sorry to hear of the issues you had while upgrading the software on your device. Have you tried to do a hard reset on the device and try the software upgrade again? http://vz.to/QFhuBS (do the alternate option)
LindseyT_VZW
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