Fast Charger not working

DEVO189
Member

My wireless fast charger charges VERY slowly.

I have reset the phone to factory settings.

I have removed all apps.

The phone takes 4+ hours to charge.

The fast wireless option doesn't appear in the battery menu.

Please help.

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Re: Fast Charger not working

jrh4054
Sr. Member

Are you sure the charger is really a fast charger?  Some aftermarket chargers are sold as fast charges, but they aren't.  The fast cable charging on/off setting is the third one on the battery setting screen.

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Re: Fast Charger not working

DEVO189
Member

Yes. I'm using the fast charging plug that came with my phone. I'm using a fast wireless charger.  The menu item for fast wireless charging doesn't appear anymore.  It worked recently with the same equipment. 

Sent from my Verizon, Samsung Galaxy smartphone

Re: Fast Charger not working

Community Manager
Community Manager

DEVO189, 

 

Fast charge is a great way to keep your phone powered up, so we want to ensure that it's working properly. Let's gather some additional details. What changes were made prior to you noticing the fast charging wasn't working? Are there any error messages you receive when connecting the phone to a charger? Has your phone been damaged in any way or exposed to moisture?

 

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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