Failed text messages

[ecm2815]

I am still not able to send messages after following the directions as above. Please help!

[rusmor]

I also have this problem.

I live in zip 18324

[vzw_customer_support]

We would love to help out alineb! Are you using the stock messaging application? What happens when you try to send a message to yourself? Have you completed a full reset on the device? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

[vzw_customer_support]

Hi ecm2815,

Let's get to the bottom of this! What is your current zip code? Are you able to receive messages? When did the problem begin? Are you using a 3rd party messaging application?

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[tcarruth]

In response to

ecm2815

Did you try to Restart into Safe Mode. (power on, then press and hold Volume Down at appearance of Samsung logo).  Text a picture to yourself. Hopefully it will go through.  Restart into regular mode.

Message was edited by: Thomas

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

[tcarruth]

Try the post by enveeo Nov 1, 2013 1:02 PM (in response to Chicoman73)

in

https://community.verizonwireless.com/message/964629#964629

[ejflor]

Why are you still asking people questions about their device and settings?  It is 100% clear that the problem is on Verizon's end, most likely related to the recent software upgrade.

[vzw_customer_support]

ejflor- We have to troubleshoot to ensure that we rule out all possible causes of the issue. You may feel that the update is 100% the cause whereas we can't afford to guess and have to ask the necessary questions to resolve the customer's concerns. We appreciate you being helpful and providing your input.