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Factory reset google issue

Member

I Factory reset my S7 edge phone..it reboots, and at welcome screen when it starts the welcome screen prompts, get an error saying there was a problem communicating with googles servers..try later... hitting next goes back to select language.  I rebooted, restored again, same thing.. any ideas?

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Re: Factory reset google issue

Customer Support

It's difficult to have issues with your device when trying things to get it fixed, joanlouisa. Let me help with getting this issue fixed so you can be back in business. What's your zip code? When did this issue start? Does your device have any physical or moisture damage?

EdwinW_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Factory reset google issue

Sr. Member

Before you did the factory reset did you clear the cache partition?

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