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Email has not updated since June 28th

Member

E-mail
I have all 3 of our e- mail accounts on my phone. I have not been able to receive NEW messages on only one of the accounts. I have logged on to my laptop and we are not over on capacity. I deleted tons of messages. Sent new ones to the one account I can't access and have not received any messages back.. When logged on to the laptop, I have new messages on the one account. 2 of the 3 accounts receive as normal. Ideas?

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Re: Email has not updated since June 28th

Customer Support

I certainly can understand the importance of being able to view all emails from all email accounts on your device. Is it a work email address or a personal email account? What happens when you power the phone off/on? You should also check the email settings via the device to ensure they match up to the email account on the computer.


TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Email has not updated since June 28th

Member

Customer service was able to help me turn this specific e-mail account back on. It was due to settings that must have occurred when the kit kat upgrade was processed. Works great now - thanks.

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