Don't Buy Samsung Galaxy S4 until they fix the Screen! Verizon Fails to Support Warranty!

[Liseey02]

Update: I spoke with The executive relations office today and they have admitted this is a known issue with the phone and stated that Verizon has had talks with Samsung on this issue.

[jrh4054]

I guess I'm lucky my S4 screen hasn't cracked yet.  The VZW executives had better do more than just talk with Samsung about this 'known' issue.  My feeling about 'known' issues is that if it is a known issue, then fix it!!

[#3]

Liseey02 wrote:

Update: I spoke with The executive relations office today and they have admitted this is a known issue with the phone and stated that Verizon has had talks with Samsung on this issue.

However you have no phone. Verizon can talk you on and on. Who cares if they spoke to Samsung. You want a new phone. Did they offer you that?

[Liseey02]

Thank you for your response! I agree entirely!

Please sign the petition!

[Liseey02]

In the process of negotiating a resolution. I will post the outcome once I get one.

The point is why is Verizon acknowledging the issue and not doing anything about it? What kind of business practice is that?

[#6]

Its not verizons business model. They don't make devices. Samsung , Apple, HTC etc. make them.

Its called "deflection" by telling you that they are aware of the situation and telling you they have brought this to Samsungs attention is a "deflection" you are now "awaiting" a resolution. what do you think that resolution will be?

Another device, credit for unused service, a way to leave without ETF penalty, a refurbished device "sold" to you at a reduced cost. (oh yes sold not given) I sincerely hope this works out for you.

But if you don't get it resolved just port out to a provider that stands by the customer not lip service.

[Liseey02]

Agree to disagree on your entire first paragraph.

Yes, I do expect a replacement. WIthout giving out too much information before I get resolution, I have been offered some amount of credit and am currently considering their offer.

Yes, I do plan to switch providers if this is not resolved to my full satisfaction.

[#8]

Just post back when its finally settled.

[Liseey02]

That is something I can agree with you on.

Also, here is something a received from Verizon in writing.

"It is accurate that if a phone has no signs of physical damage or abuse and a screen has internal cracks, we can replace this via warranty as a defect."

[#10]

And that is how it should have been across the board. But Verizons warranty team evidently does not know that.

As long as its replaced that should be all that matters. In your case I am happy it worked out for you.