Disable Visual Voicemail
ColinGlenn
Newbie

How?

I keep getting disconnected from the chat when attempting to get this resolve.

When you see the icon stating that you missed a call, and that the person left you a voicemail, when you click the icon, you get this screen instead of having to phone dial your voicemail. How do you fix this?

20201212-151056_Voicemail.jpg

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Re: Disable Visual Voicemail
vzw_customer_support
Customer Service Rep

ColinGlenn, we're here to help in the best way we can. What is the make and model or your device?

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Re: Disable Visual Voicemail
ColinGlenn
Newbie

Please, it is very annoying to not dial my voicemail when I click the voicemail icon.

Galaxy A51

Model SM-A51U

Hardware REV1.0

Android 10

Kernel 4.14.113

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Re: Disable Visual Voicemail
ColinGlenn
Newbie

Still no answer.

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Re: Disable Visual Voicemail
vzw_customer_support
Customer Service Rep

We understand the importance of having access to your Voice Mail as expected. Please restart  your device and try it one more time. Let us know how it works.

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