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Re: Custom contact notification sounds gone
vzw_customer_support
Customer Service Rep
‎03-28-2018 10:17 AM

I can certainly understand the confusion with the recent changes within the app, Vsgirl8600. We have verified that this feature has been removed in the latest release. Other third party applications may have this functionality however, and so you may want to test out other apps to regain this function. Additionally, we have lifted up the concern and it is possible the feature may return in a future update, so I would recommend ensuring all future updates are downloaded and applied as soon as they are released. I hope this answer was beneficial. 

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Re: Custom contact notification sounds gone
vzw_customer_support
Customer Service Rep
‎03-28-2018 10:49 AM

kenkoller,

 

Being able to distinguish between your incoming alerts is a useful feature to have. Software updates can change the availability of features that we all get used to having. The most recent update for the S8/S8+ did just that as the option for custom text alerts has been removed. If you're using the Message+ app, you still have the option to customize your tones via these steps Message+ > Message thread for the contact > Menu (three dots in upper right corner) > Customize > Tones and select the tone you'd like to set for that contact. 

 

ShawnteJ_VZW

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Re: Custom contact notification sounds gone
vzw_customer_support
Customer Service Rep
‎03-28-2018 03:11 PM

Kathyhm, 

 

We understand that this is a difficult change with this new update. You do still have the option to customize these text notifications in the messaging application. This works in both the Messages+ application and the Samsung Message application that comes with the phone.

 

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Custom contact notification sounds gone
LenniePaz
Enthusiast - Level 3
‎03-28-2018 03:38 PM

Jenelle, how many times do we need to tell you guys that the option isn't there in the Samsung Messages app? Have you even tried to see if the option is there? If you did, you'd stop telling everyone that it is there, because it is not .

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Re: Custom contact notification sounds gone
KATMOO55
Enthusiast - Level 2
‎03-28-2018 06:11 PM

Where is the option in Samsung messaging.  I don't see it

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Re: Custom contact notification sounds gone
LenniePaz
Enthusiast - Level 3
‎03-28-2018 06:34 PM

You won't see it, because it's not there, regardless of what these tech support people are telling us. I have no idea how you can be in tech support, and keep giving out incorrect information.

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Re: Custom contact notification sounds gone
jrh4054
Specialist - Level 3
‎03-29-2018 04:32 AM

LenniePaz, you said it all!!

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Re: Custom contact notification sounds gone
Grammy678
Enthusiast - Level 2
‎03-29-2018 08:24 AM

LenniePaz all the techs are doing are hitting a button and generating the same computerized answer. They do not seriously give a

[removed] about addressing or doing anything about this this issue!!! If they did it would be fixed by now!! AND TECH PEOPLE IF YOU ARE READING THIS THERE IS NO SAMSUNG MESSAGE APP ON MY NEW GALAXY S8 PHONE NOR IS ANYONE ELSE SEEING IT!!!

Content removed to comply with Verizon Wireless Terms of Service

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Re: Custom contact notification sounds gone
vzw_customer_support
Customer Service Rep
‎03-30-2018 06:24 PM

I apologize for any confusion KATMOO55. My resources indicate that software updates can change the eligibility of features from one software version to the next, and the most recent update for the S8/S8+ did just that as the option for custom text alerts has been removed from the native messaging application. You can still customize alerts if you use the Verizon Message+ application. You can customize your tones if you make the Verizon Message+ application your default messaging application and follow these steps: Message+ > Message thread for the contact > Menu (three dots in upper right corner) > Customize > Tones and select the tone you'd like to set for that contact.

 

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Custom contact notification sounds gone
vzw_customer_support
Customer Service Rep
‎03-31-2018 08:41 AM

Grammy678, 

 

Device concerns are not what we want for you as our goal is to address and resolve your concerns as soon as possible. Allow us to assist with your Samsung Message app concern. To clarify, are you referring to the default app https://www.samsung.com/us/support/answer/ANS00062615/? 

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