I'm attempting to back up my Galaxy S6 phone's most recent photos/videos to the Verizon Cloud. It tells me that the most recent back up was last hour (which is how I have it set). However, when I log into my cloud account online, it's only showing September 2016 as the most recent photos/videos on the timeline. I've tried backing it up again, says backup complete, but they're still not there. I am having this phone replaced and don't want to lose the data but I don't want to perform a factor reset until I'm positive it's been done.