- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ikepete wrote:
This issue needs fixed. I don't need to reset my phone I need Verizon/samsung not to screw us over.
Have you installed the latest system update released in the last few weeks? It was supposed to fix the charging cable issues.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I took the OTA update to 4.3 in late December. My car chargers stopped working, Waze voice controls were hosed and battery consumption is terrible. Non-Samsung USB cables no longer work. (Note that USB is an industry standard, so someone has done something to break the standard. That is not OK.)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JDM2650, We do want to make sure your device is working as it should and chargers are a huge part to that. If you are having issues after the software, the way to fix any issues would be to do a master reset to make sure all features were updated to the right software correctly. Click the link to assist with the reset http://vz.to/1jYL91V Lets be sure to resolve this for you.
-PeterV_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have done a hard reset and it had no impact.
On Mon, Jan 27, 2014 at 7:23 PM, Verizon Wireless Customer Support <
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for trying. Have you tested more than one vehicle charger? Is is an original Samsung? If the device will charge with the original desktop charger and other Samsung original branded chargers, our control may be limited. Have you visited a store location for a hands on evaluation?
http://bit.ly/3SdsA
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It took me a while, but I tracked down a Samsung brand car charger and it does not work either. Wall chargers work, even with the same cables that don't work on the car charger.
Also took it to a verizon store and they confirmed that none of their car chargers work either.
The problem is clearly associated with the 4.3 upgrade. I am thinking that the phone is looking for some signal from the charger to indicate the amperage that the charger can provide. I know that the phone has to be able to distinguish between a USB port on a computer, which can only support 0.5 amps, while other chargers can support up to 2.0 amps.
I know that there are a couple of protocols to do this. I am wondering if there was some change in that protocol in 4.3 that is not work right on some phones.
I wonder if there is a way to reinstall the 4.3 update to see if I can clear it that way.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just got my S4 and am also having the same issue. Is anyone from Verizon looking into this? Also I cannot play Pandora though the USB, either in my 2011 Hyundai or 2012 Subaru. Anyone else?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's been an ongoing issue since the 4th quarter of 2013 when the S4 came out that's why frankly I've stayed away from Samsung products for the issues they with them the company never seems to fix them.. My new phone is a Droid Maxx it's beast it may not have the best screen but it does have a better battery and just better reliability throughout.. b33
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content