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Can't send text messages after 4.3 update
tojg49ers
Newbie
‎12-17-2013 05:56 AM

As the title says, this morning my S4 downloaded a software update from Verizon. Ever since I have been unable to send text messages, I will try to send a message and it fails, I try to re-send and same thing. This has been happening all morning. Tried to clear my messaging and deleting cache ect. Nothing has helped. Any insight on this would be greatly appreciated thanks.

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Re: Can't send text messages after 4.3 update
tojg49ers
Newbie
‎12-17-2013 06:05 AM

I would like to add that I have 5 bars and full 4G where I am, so signal is not part of the problem.

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Re: Can't send text messages after 4.3 update
Ann154
Community Leader
Community Leader
‎12-17-2013 06:17 AM

Did you reboot the phone? Pull the battery and SIM card for a minute, reassemble and boot up the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't send text messages after 4.3 update
tojg49ers
Newbie
‎12-17-2013 06:26 AM

I've re-booted the phone. Haven't tried pulling the sim card and battery I will try that during lunch. Thanks.

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Re: Can't send text messages after 4.3 update
vzw_customer_support
Customer Service Rep
‎12-17-2013 01:17 PM

Great advice, Ann154! Were you able to successfully send messages after removing the SIM, tojg49ers? Keep us updated!

AndreaS_VZW
Follow us on Twitter @VZWSupport

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