Can't get texts from 1 person

Member

After I went from a Droid X to a Samsung Galaxy 4, in December 2013, my best friend's texts are getting through to me.  She has an Iphone.  Do I open a service ticket on this problem and how do I do that?

Thanks!

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Can't get texts from 1 person

Member

Correction:  my best friend's texts ARE NOT getting through. 

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Re: Can't get texts from 1 person

Customer Support

seavility, Thanks for reaching out to us and lets get this texting issue resolved. Is your friend able to receive your texts since you switched devices? If so, have them attempt to temporarily turn off imessage in there settings and retest. If the issue continues, try to remove there contact from your phonebook and send them a text to see the results. Thanks and keep us posted.

-PeterV_VZW
Follow us on twitter @VZWSupport

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