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I just recently received my galaxy 7 edge but one day while it was in my pocket I accidentally bumped into something and now the back of my phone has a deep crack in it. I do pay for the "total mobile protection " on my plan. What can I do about this?
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That is most unfortunate. Thankfully you have device protection. You can file a claim by going to www.phoneclaim.com/verizon.
NoahS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Oh yikes, that's not something anyone wants to go through. What you can do is complete the process here http://bit.ly/1iJQKxK .
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I gave it shot and unfortunately the rejected me almost instantly even with the total protection... any other ideas?
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Mattydroidgalaxy,
Oh no, we are sorry to hear that you are having issues with processing your claim. With Total Mobile Protection, your phone is covered under physical damage. Were you given a reason to why it was rejected?
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That's what I thought. That's why I purchased the total protection. They told me because it wasn't the screen and it still functions is why they rejected me.
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Let's clear the air and get your phone replaced! There are two components to the Total Mobile Protection. There is a warranty component for when the phone isn't working but isn't damanged, and there is an insurance component for damage that does cover cracked screens. You can file a claim here for the cracked screen, and they can assist in replacing your device. http://spr.ly/6588B9Vei
MichelleH_VZW
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