Highlighted

Camera issues on S9+ since latest update

Member

My camera is no longer working correctly. It will not take pictures in Landscape mode.   If I take pictures landscape they automatically change to portrait.  How can this be fixed?

0 Likes
Highlighted

Re: Camera issues on S9+ since latest update

Community Manager
Community Manager

Bommergirl, we know the importance of having your camera work properly for you. We want to help you with your phones.

 

We are not seeing any reported issues from Samsung that are similar to what you describe. However, many users that take photos while in Landscape mode mistakenly think the photo is in Portrait when viewing the photo on the phone when it is turned upright.

 

Since this issue started, have you reset the Camera app on your phone? Here is a link to show you how to reset an app https://www.verizonwireless.com/support/knowledge-base-216820/ 

 

Also, is your phone completely up to date with the latest OS update from Samsung/Google? https://www.verizonwireless.com/support/knowledge-base-216677/ 

 

StevenG_VZW

0 Likes