Well, brand new Galaxy S3, and the camera does not work. Removed all downloaded apps (error "Camera failed"), booted in safe mode, no good, same error. Did a hard reset , same error. Bought it from Verizon, how do I get a replacement? How do I re-instate my faithful Blackberry while I am waiting for the replacement?
Hey,
I had the same problem. I talked with Tier 1, 2 technical specialist at Verizon and they didnt know anything about it either. They suggested that I should talk with Samsung tech and he had no idea as to why my 1 month old, recently updated to Jelly Bean Samsung galaxy S3's camera was failing to start. Samsung tech then suggested that I should send the device back to them which is gonna take them 2-3 weeks to fix.
Best option was to return the phone to Verizon and get a new one. I had the same problem as you mentioned above and verizon nor samsung has any solutions for it.
Hope this helps.
Taking pictures is very important with your new phone. I'm sorry you are having issues with the camera feature on your phone YourPalHal. Let's get this issue fixed. I see you have performed most of the trouble-shooting steps we would recommend. We will need to replace your phone. If you purchased your phone from us, we can replace the device if there is no damage to the device and if it's within the 1 year manufactures warranty. You can call us at 1-800-922-0204 or you can visit the corporate store location in your area to have the phone evaluated. You can reactivate your old phone online via My-Verizon, via *611 from your phone, at the store location, or by contacting customer service.
KinquanaH_VZW
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