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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

I'm sorry you have been having this issue Salesguy. Did you change devices? When did this start? Have you deleted and readded this app? 

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Re: Call filter app "can't connect to servers"
hornf137
Member

brand new Unlocked Samsung S21 ultra wont connect to servers. the filter worked fine with my S9. I need this feature as the amount of calls i get is ridiculous

Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

Hornf137, congratulations on your new phone. As you are inundated with calls I know how important this feature will be. There are a few things that may interfere with the Call Filter one of the biggest would be Spam Blocks. If you have Spam Blocks turned on, please disable this and then give this a try for us. As we want to ensure that the service itself is working are you able to successfully place calls, send messages and use data with and without Wi-Fi? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Call filter app "can't connect to servers"
kirbx
Member

What do you mean by Spam Blocks? how do we turn this off?

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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

I apologize for the confusion. To clarify, do you have other third party Spam Blocks? -EvelynR_VZW

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Re: Call filter app "can't connect to servers"
dsmoke
Member

Same problem. Unlocked Galaxy S21 Ultra. It's provisioned on the backend for $3/month too. 

 

Dear Big Red,

Rather than posting ridiculous things like reinstalling the app, can we just acknowledge this is an issue on Verizon's end? Pretty obvious when this is the first thing that comes up on google when searching verizon call filter can't connect. I mean hello?

Replying with the same copy and paste nonsense answers is not effective and useless. It's something on the server end and not the users. Get it to the right people so they an update can be pushed out asap. 

Looking forward to it being fixed in 2 years. 

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Re: Call filter app "can't connect to servers"
kirbx
Member

yes it seems like if you didnt buy your phone directly from verizon call filter doesnt work. Dsmoke is right please address this to the right people because its frustrating.