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Re: Call filter app "can't connect to servers"
Zap2020
Member

Same problem here on Samsung S9.  What's the story Verizon?  You've been charging m me 3 bucks a month for the service for months now and I'm not getting the service  I'm losing to receive. 

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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

Zap2020, we certainly want to make sure you're able to use all of your features. Has the App ever worked on this device? Can you please verify your software is up to date? What happens if you uninstall and reinstall the app? 

 

Melissa_Vzw

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Re: Call filter app "can't connect to servers"
jnoti
Member

I have been on the phone with verizon for 4 days now. It was working until 2 weeks ago and then just stopped. no idea why nor do they.  they opened a ticket waiting to hear back. they must have had an update to cause this all my other phones work fine.

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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

jnoti Sorry to learn you are having connection issues. However, I'm happy to learn a ticket was opened for you. They will reach out via text or call once they have a resolution.

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Re: Call filter app "can't connect to servers"
kirbx
Member

Ive been using this service then got new phone and when i download the app its asking me to subsbribe, but then i click it it says cannot connect to server. My subsciption is still active. What am i doing wrong?

Re: Call filter app "can't connect to servers"
jnoti
Member

It has been a month I have heard from 5 people still nothing on a fix

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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

I apologize for the dealy. Were you provided a ticket number? During troubleshooting, did you clear the cache and data of the app via Settings > Apps> Call Filter> Storage?

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Re: Call filter app "can't connect to servers"
RonNCR
Member

I have a brand new Samsung A21 same problem every app works including digital secure but not call filter.  Reloaded app 10 time and worked an hour with tech support no fix.  They acted like they were unaware of any problem and referred a ticket to network support.  I think it is a huge bug in the app.

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Re: Call filter app "can't connect to servers"
vzw_customer_support
Customer Support

Thanks for reaching out and providing feedback RonNCR. We will make sure that this issue is lifted up and addressed. 

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Re: Call filter app "can't connect to servers"
SalesGuy
Member

iPhone 11, same issue.  Just tried to change my filter option from High risk only to Medium and I get the can't connect to server message.  Closed and opened app, rebooted, still having issue.

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