I recently joined Verizon in August when i heard they had a buy one get one for the Galaxy s9. Everyone at the store said I met all the qualifications. They still charged me for both and I've now been paying for both phones and the store is completely useless in trying to help me. Does anyone know who i can talk to to get this straightened out? I call customer service and they say they can't do anything and to call the store. The store says they can't do anything and to call customer service. Not a very good impression on a new member and about to find a new phone company if it doesnt get resolved if this is how they treat their people.
The verizon store in my town. I've never ordered a phone online before so wasnt really sure about that
Actual Verion Corporate store or just Premium or Authorized retailor which are not really Verizon?
I don't know where the above post came from but when I did my BOGO I did it at out local Costco. The phone rep did not send in any paperwork for the phone rebate, that was on me to do. What was required was a copy of the sales agreement and a copy of the bar codes off the phone boxes. I sent that into Verizon the next day and got followup emails from them on the status of the rebate.