Highlighted

Black/purple line running across my S7 edge while watching videos. defective?

Member

As title says line running through across screen. after turning off/on it went back to normal.

Labels (1)
0 Likes
Highlighted

Re: Black/purple line running across my S7 edge while watching videos. defective?

Expert

Is it only while watching videos?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Re: Black/purple line running across my S7 edge while watching videos. defective?

Member

Well looks like it only did it while watching videos

0 Likes
Highlighted

Re: Black/purple line running across my S7 edge while watching videos. defective?

Expert

Maybe it is an issue within the application. Could you email the developer of the application and describe what you saw to them. Maybe even include a screenshot if you can reproduce it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Re: Black/purple line running across my S7 edge while watching videos. defective?

Customer Support

Andyvang, we watching you enjoying those videos without a hitch. Let's work together to ensure this happens. Has this happened on multiple videos? Within any particular application that you are using?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes