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I cannot recommend the Verizon Backup app. It's untrustworthy.
Like many users, I recently allowed the upgrade of 12/18 to be installed. It was a bad experience.
So I got on the phone with Verizon support.
One thing led to another and finally "cold boot" and "total software reload" was suggested.
Before that was done, I was instructed to run Backup to save my contacts.
Did that without apparent error.
Upon restore, many random contacts were missing.
I'm still discovering lost contacts after a month.
Of course, I also had to recreate ALL my email accounts from scratch.
Backups should be usable; they need to give you more than a "warm and fuzzy" feeling.
A Backup that doesn't restore your stuff is worthless.
I don't know what alternatives are out there but I'll not trust the Verizon Backup app.
FWIW
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I, too, am greatly dissatisfied with Verizon's Backup application and have long recommended that users avoid its use. Every single time on every smartphone I've used for the past 13 years as a 'loyal' customer Verizon's Backup has downloaded duplicate, triplicate , and quadruplicate contacts in my restored phone contacts (even old contacts that were long-ago deleted) that took forever to manually delete and reorganize. My recommendation is to avoid using it. Best regards.
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Backup your contacts through Google and save yourself the headache of dealing with the Verizon Wireless backup assistant
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Ann154, that's exactly what I do (backing up to my Gmail account); but doesn't that beg the question "What's wrong with Verizon's Backup Assistant and why isn't someone working on a fix?"
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Well considering that Backup Assistant hasn't worked correctly on Android phones since 2010, I gave up wondering if they would fix it. Backup Assistant wasn't even available on the first two Android phones offered by Verizon Wireless in 2009. Which in some ways was a blessing for me since I had one of those two phones and was forced to use alternate methods for backing up my contacts including saving them to Gmail.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.