Asurion sent me a faulty phone

Damien216
Member

I received a replacement phone for my Samsung Galaxy S7 from Asurion everything was okay until the next day when I went to go and charge it and realized that the wire charge port wasn't working I had to go to a Verizon store and buy a wireless charger and call Asurion to let them know that they sent me a faulty phone they told me to fill out a alfadavit which I did and that I would  hear back from them via email in 3 hr it's the Friday at 5 I submitted  it was told it could be processed  until 12 at night .Recieved  a confirmation email my information had gone through and I would have a reply in 3 hrs never got a reply and now I have to wait until Monday  to speak to someone this is very  unprofessional and makes me want to  stay away from Verizon not because  of  their service  but because  I have spent over 200 dollars now to have a functioning phone plus 13 dollars for the past 2 years  when I can just as easily  go to Walmart n buy a functioning  phone  for 70 n any time I break it just go buy a new one without any hassle 

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Re: Asurion sent me a faulty phone

bearone21
Leader

too bad they sent a defective phone but remember, someone else had problems with the phone you received.

fwiw: i've gone over to wireless charging & will never go back to cables.

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Re: Asurion sent me a faulty phone

Community Manager
Community Manager

We appreciate you as our customer Damien216 and would never want to see you leave. We understand the importance of having a working phone. To clarify, was your original phone replaced via Asurion because it was lost, stolen, or damaged? Were you able to speak with them about getting the defective phone replaced?

RashadM_VZW

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Re: Asurion sent me a faulty phone

Switch to wireless charging, cables terrible

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Re: Asurion sent me a faulty phone

Damien216
Member

Yeah I finally got  it situated .Wasn't  the happiest  camper. I had to contact  them for a  third time today .Someone finally  helped me and the replacements  replament is on it's way  . Verizon  has  always don't right by me and Asurion as well But the presses is just a little ridiculous. They took my money for the first replacement  without an affidavit but then when it falls on them they want to make it hard  . And yes it was a damaged phone replacement  that recieved and it didn't take charge from the cord . 

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Re: Asurion sent me a faulty phone

putragis
Member
Yes, since it is a replacement device and the deductible is cheap, expect the quality also to be cheap and refurbished device will be given to you. Not sure also if it has been fixed or a device returned in cosmetic value and no damage. lol
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Re: Asurion sent me a faulty phone

Community Manager
Community Manager

Damien216, we are happy to hear that this matter has been resolved. As a consumer myself, I know that having both a working phone in my hands as well as valuing my time are important. Was there anything additional we may assist with? -Loren

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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