Thanks so much for the details regarding your S4 mini.
We also want you to have a phone that is working the way you need it to work. After 4 phones with the same issues, have you tried to use the phone in Safe Mode http://vz.to/1tTBBgr? If you have done all of this along with multiple replacements, you can notify http://bit.ly/1d0cfmk regarding the issues. We can always replace with the same make/model here since that is what the warranty covers.
TamaraH_VZW
Follow us on Twitter @VZWSupport
Yes, I have done safe mode. I have done that with the last 4 phones, I have
taken out the battery and done factory resets.
I have not and will not do it with this phone as there is no need. It is
doing the exact things that others are doing before and and after resets.
The last 2 I got flashed at Best Buy.
If you go and look at all the notes, and all the times I've spent on the
phone and in the stores, with all the different techs, at all the different
times, you will see everything that I've done with all those phones.
As far as I'm concerned, Verizon owes me a phone that works or to let me
out of my contract. As of this moment, S4minis DO NOT WORK. This is a
Verizon problem or a Samsung problem. Not mine. I did not mess up the
phones.
It would really be stupid for Verizon to send me another phone when the
last 4 don't work. The definition of insanity to is to keep doing the same
thing and expect different results.
And I'm not willing to keep doing this; I've spent way to many hours doing
this.
If you can not help me, would you please send me to someone who can.
I WILL NOT TAKE ANOTHER S4MINI. THEY DON'T WORK.
Thank you,
Denise
On Sun, Sep 14, 2014 at 7:16 AM, Verizon Wireless Customer Support <
I have also had a live chat with Samsung and they said I needed to send
them in my phone which I said I would not do as I could not be without a
phone for 2 weeks.
(removed)
That is the reference number with Samsung and this was for the phone before
this one.
This one does the same things.
The last 2, I even removed all the 3rd party apps. Which were 5.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator
This is a review I just sent to Samsung. After spending at least 46
minutes on the phone with Verizon
They will not send me a different model
I will write them both a letter about this if I'm in the minority in
regards to having trouble with these phones--and there are several others
of you out there--they still need to help me and us get this resolved.
I have had 5 s4minis since December 2013. 3 in the last 4 weeks. They tell
me to send it in--I don't have 10 days to 2 weeks for another phone!
Thanks for putting your customer/s in the middle- bith Samsung and Verizon.
Verizon will not give me a different device, yes they will send out a 6th
phone, or have me pay for an upgrade and sign a new 2 year contract.
Then Verizon needs to cancel my contract.
If the phone worked- and I have safe moded, reset them several times,
reformat sd card, get a new sd card, dumped the 5 apps i had on them,had
the last 2 flashed at Best Buy, and the same issues keep happening.
Yes, I can make and receive calls, I get "messaging has stopped", and texts
"ghost" -- meaning they come up layered over each other and they become
one, when I do a web search, the list of sites to choose from comes up
blurry and I have to touch the screen for them to become clear, I get green
bar/ transpatent bar, promimity sendor doesn't work---on the last 4 phones.
If this has to do with the Kitkat update, WHEN ARE YOU GOING TO FIX IT????
I have spent to damn much of my time over this phone!
If this is the way Samsung treats its customers, I wont buy another
Samsung anything. And if Verizon can only help me by sending out my 6th
phone---WHICH I DON'T EVEN BOTHER TO SET UP MY WAY BECAUSE I DON'T KNOW
THAT IT WILL ANY BETTER--then they need to cancel my contract. Verizon may
do what it can, but I don't habe a phone to rely on.
This os just ridiculous on both sides !
I'm on my 3rd S4 in three weeks. It overheated, and fried the sim card reader. I had a loaner S3 that went into boot loop 24 hours after having it. All of the three S4s I had have overheated to over 104 degrees. They are defective. S3/S4/S5...defective. I've had Samsung phones I've loved. This series is defective. Verizon really should stop giving them out. They are going to hurt/burn someone.
What is KitKat for Samsung Galaxy S4
KitKat for Samsung Galaxy S4 is the Android operating system most of the Samsung Galaxy S4 phones operate on. Samsung Galaxy S4 is the brand and model of smartphone.
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