Total scam. My submission came back invalid. I have contacted the so called "rebate center" on five separate occasions. I get absolutely no help. Every time I contact the rebate center, I get this [removal required by the Verizon Wireless Terms of Service] about not knowing what is going on and that my submission must be escalated to "upper management", then told to wait 15 days. But don't worry, they won't contact you; just keep checking until your rebate comes back invalid again, and start the process over. This is a joke.
The rebate rep I was speaking with said everything in my submission is perfect, but that they are just waiting to the "pending" status to be resolved. What? I asked for the exact reason my status comes up invalid, the rep tells me there is no reason, just that the "pending" status needs to be cleared. Huh?
Very obviously an off-shore operation where nobody can be held accountable for anything. Separate department of Verizon too, so you start talking rebate and nobody at Verizon customer service wants to talk about it, they just want to transfer you to the rebate department where you get to talk with somebody who's English skills leaving something to be desired.
Never have I experienced such [removed] with a company as I have with Verizon and this rebate. Terrible customer service, terrible problem resolution skills, terrible communication skills. Oh, 15 year customer too, but Verizon could not care less.
