Android notification question

Member

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Can someone tell me what this notification is? My phone is frozen and this is stuck on my main screen. 

thank you!

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Re: Android notification question

Sr. Member

Is it for Contacts?

...Just another VZW customer...trying to offer some assistance...
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Re: Android notification question

Member

 I’m using my wife’s phone to post this. I thought it may be google related but I’m not sure. My phone is frozen. 

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Re: Android notification question

Customer Support

As a valued customer, your device concerns are our concerns too and we're sorry to hear that your phone is frozen on your device's main screen. Android devices, as well as most Android apps, feature common icons. Can you tell us the make/model of your phone? We'll be able to check your device's icons. I see several of our community forum members are also providing you with assistance. In the meantime, let's work to get your phone unfrozen. Have there been any recent changes with your device? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW

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Re: Android notification question

Customer Support

Let's take a closer look, we want to get your phone up and running. I have sent you a Private Message to continue.

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