Highlighted

All of my calls are going directly to voicemail

Member

For about the last 3-4 weeks, all (and I mean 100%) of my calls are going directly to voicemail.  The only way I know that I got a call is if they leave a voicemail, I don't even get any notifications of missed calls if they don't leave a message (I have tested this with friends).  Ideas (short of a complete hard reset of the phone?)

Labels (1)
Highlighted

Re: All of my calls are going directly to voicemail

Leader

you have selected vibrate or silent in the drop down menu at the top.  tap sound icon to select.

Tags (1)
Highlighted

Re: All of my calls are going directly to voicemail

  Are there any issues with making calls?  Its possible that do not disturb has been enabled somehow.  Settings > Sounds and Vibrations > Do Not Disturb.  I think we can rule out Silent Mode because the calls aren't showing up in your call history.  You can also try rebooting in "safe mode" to see if 3rd party software is causing the issue.  Just hold your power button like you were powering it off, then hold the"power off" prompt on the screen until you see the words "reboot to safe mode" appear, then release.  When your phone powers up again, call yourself and if it goes through, there's an app causing the issue.  You can also try resetting Network Settings.  Settings > Backup and Reset > Network Settings Reset.  This won't delete your personal content.  I hope that helps.

Highlighted

Re: All of my calls are going directly to voicemail

Sr. Member

I concur with all the feedback from JohnnyNoCash363​. Great post!

Highlighted

Re: All of my calls are going directly to voicemail

Customer Support

expresiva, help is here as it is alarming to hear this issue of calls going straight to voicemail has been going on for so long. Let's work together to get this issue resolved asap. JohnnyNoCash363, you have provided some awesome troubleshooting steps. Thank you for your assistance as you make this community great! expresiva, I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern. 

 

NatashaA_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: All of my calls are going directly to voicemail

Member

I had a similar problem with my iphone 8 plus and ios 11.4.  Apple has added a bunch of options for "Do Not Disturb" so that you can have do not disturb turned on and still get calls from people in your favorites list.

This is very cool but it is also confusing if you accidentally turn it on. You get calls from people on your favorites list (probably people who call you the most often)  so you don't realize everyone else is going to voicemail.

The bottom line is the "Do Not Disturb" settings are flexible and useful, you just need to spend a few minutes setting them up in a way that works best for you.

0 Likes
Highlighted

Re: All of my calls are going directly to voicemail

Member

Hi, I do not know if this will help anyone looking at the date of this thread but if you switched carriers and kept your same number like I did I entered the wrong password from my old carrier to port my number to Verizon. It caused ALL of my incoming calls to go straight to voicemail. After calling the Verizon port number (1-888-844-7095) and gave the correct password it fixed the issue by completing the cell number port over. Hope this helps someone because I had my Galaxy S10 for 3 days before it was fixed and caused chaos with my customers.

 

Highlighted

Re: All of my calls are going directly to voicemail

Member

I am having this issue and I'm at my wits end. I have spent hours on the phone with tech support and 3 trips into a store and still not fixed! Verizon, you must fix this. I am losing business and I have lost my patience! Please please pleas help. I have a brand new iPhone 11 pro max and it has been happening since the day I bought it. Of course, didn't do a out there was a problem until day 15 of having the phone.

Highlighted

Re: All of my calls are going directly to voicemail

Member

So, what's your solution? I didn't get it in your post

Highlighted

Re: All of my calls are going directly to voicemail

Customer Support

It’s important that all your calls get to the phone, jevinsu. You came to a great place to get some tips and tricks. Please tell us more about what’s happening with your phone or your service, so we can provide you the best possible help.

 

GeorgeS_VZW

0 Likes