I got sent through to four techs and the last one found the problem. My Apple watch was set to Do not disturb. Because your watch is linked to your cell line, if you set it for Do Not Disturb, it places your whole lin on DND, even if your phone is not set that way! Thank you, Ahmad, for the help. He's got 17 years' experience and it paid off. I told him and his supervisor that he saved a customer today.
We are so happy to hear your issue was resolved, jmenephee! That is truly music to our ears! We are so grateful for your trust and loyalty! Remember we are only a click away. We hope you have an amazing day and stay safe!
I am so sorry to hear that you are not receiving calls Jmenephee. What model phone do you have? Did anything change on the device when this issue began?AlbertoR_VZW
Being able to receive all of your calls is an absolute must, Kindness25. We want to get you the service you deserve. What is them make and model of phone that you use? When did this issue originally begin or when did you first notice an issue? ChrisM_VZW
ULTRAmachine, we are pleased to read the Network Extender has resolved the issues with service at the location. Do not hesitate to reach out again when assistance is needed.