Alarm not working after upgrade

jsharris
Member

My phone updated last week and now my alarm is not working properly. The alarm will only go off when the app is opened. I uploaded 2 other apps, thinking that is was the app that wasn't working anymore and I have the same issue with the others as well.

I would really like to fix this issue so I am not late to work. Smiley Happy

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Re: Alarm not working after upgrade

Community Manager
Community Manager

I use my phones alarm daily as well so I know the importance of making sure it works, jsharris! What model is your Samsung device? What is the current system and baseband version found via Settings>About Phone?

 

YaleK_VZW

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If my response answered your question please click the -Correct Answer- button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Alarm not working after upgrade

Kris14
Member

I have a different issue.  When i opened the app I could not see my previously set alarm.  I needed to get up earlier (5:30) so I did a new alarm for the earlier time.  At the time of my regulary scheduled wake up (6:10) the alarm went off.  I cannot find in the app the 6:10 alarm.  It only shows the 5:30 alarm.

 

I also noticed with the update I cannot go to my battery and force shut down apps that may be running.

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Re: Alarm not working after upgrade

Community Manager
Community Manager

Kris14-

We never want to hear that you're having issues with your phone after a major update. No worries, we will find a solution to the issues you are experiencing. What make/model phone do you have? Have you tried adding your 6:10 am alarm? If so, does it stay or does it disappear? 

 

 

CarmenT_VZW

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Re: Alarm not working after upgrade

bearone21
Leader

the phone is going to sleep, settings/notifications/advanced.....check what you don't want going to sleep.

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