Highlighted

note 10 plus wont update

Member

So long story short i switched to verizon i came from sprint and brought my phone with. since then i have not gotten updates on my note 10 plus SM-n975u is my model number. and i have february 1 2020 security patch. if i click the system update under settings it shows nothing and the verizon upgrade assisnant tool says my current firmware verison is not supported to update firmware. is this a bi product of switching carriers and bringing your own phone u get no updates? or is there something i need to do before i switched to verizon i did verify thru sprint that my phone had indeed been unlocked.

any help would be appreciated in this manner.

0 Likes
Highlighted

Re: note 10 plus wont update

Customer Support

Goku6574, we are here for you to help with your new services. So we can help, please send us a Private Note. JoseL_VZW

0 Likes