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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Novice

Odd how things work out...

When Ellen DeGeneres did that Oscar selfie (dumb word), price on the Note 3 went up 33% overnight, pricing me out of the market. So I went to Staples and got two S4's for 2 cents (Verizon wanted $99 each) -> which btw got 4.4.2 a couple of weeks ago.

The working out: By the time Verizon gets KitKat on the Note 3, the price will be much, much lower. Good, kids get the S4's and wife and I will have the Note's soon(ish)

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Novice

They are actually slashing the price on the Note 3 just in time for Mother's Day. Verizon Slashes $100 Off Premium Phones for Mother’s Day: $99 for One (M8) and Galaxy S5, $199 for N.... This would also be the perfect time to release KitKat for the Note 3, wouldn't Verizon?

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Sr. Member

Good Luck with getting KitKat update and here is hoping your phone will work as my phone worked after the VZW KitKat update.  Many Many customers are having issues after the KitKat update by VZW.  Many are even saying their phone don't work at all.  I do hope you end up with a working phone when VZW is though with your update to KitKat.

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

This is one update I am going to skip. My phone works great on 4.3. Still,

Verizon's silence on the matter is irresponsible, anti customer and

obnoxious.

Rafael

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Not applicable

Sorry Qnote Verizon silence is neither responsible nor obnoxious. Show me where any carrier is require to tell you anything about an OS update. If Verizon gave you a date the date would be later than you want and you guys would complain. If the date was acceptable and it somehow got delayed then you complain. Point is no matter what Verizon does you'll complain so why bother informing you?

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

While you are correct that they don't have to give us any information, a response in regards to the update is good business practice. A date to release would cause more problems and make customers more unhappy if the build wasn't ready by said date.  We are never satisfied.  I do disagree with the fact that they have stayed totally silent which is not right.  The largest telecommunications provider in the world and most expensive could just say something to their customer base to let them know what it going on without getting their hopes up.  True other providers have released it. The way I see it, as much as I want the update, it may have a lot of bugs and they want to quell them before release or wait until the next major update so they can keep their reputation.  This is no surprise from big red.  They have always been slow to release updates.  I personally hate that but what can we do? Nothing.  I'll keep my working device until they push out a stable build.  I personally hate all the bloatware they put in.  But, I'm not going to root my device just because of that.  Furthermore, the new gear is designed to work on 4.4 and above so it would be in their best interest to release the update.  However, if they want to take forever and tweak it, be my guest.  I'm just as impatient as the rest of you.

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

If a huge portion of your loyal customer base is inquiring about an update

that is advertised as an improvement to one of your top products and all of

your competitors have already delivered it, to simply not say ANYTHING to

your customers that are doing the asking is BS and rude...very rude!

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

I don't agree with some of the latest responses.  It has already been said that we will get the update.  So, with so many people asking, it is very poor customer support to not get a response.  Even if they came on and said "we're having trouble with compatibility with certain devices and working hard to provide a clean update for everyone", that would at least let customers know that we're not being ignored.  Don't get me wrong - I know they're working on it, but the lack of response is bad.  Even better would be some word on when we might expect the release.  Of course, if they didn't meet the time, that would not be ideal, but really, I think it would go miles just to have one employee put some time into addressing customer concerns.  I think a lot of people would feel much better if they were just being kept in the loop and felt like Verizon cared about what we want.  I know for myself, it's really just one new app in KitKat that I care about.  All the rest doesn't make a big deal to me.  But, that one app is something I have been very anxious to get going with for quite some time now.

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

Here're a few things to thing about while waiting for the update.  VZ is a service provider, with the service being wireless and wired telecommunications.  The phones they sell are to get you to subscribe to their service.  They really don't care which one you buy, because while they make money per phone, they make way more money in subscriptions.  The ones who care are Apple, Samsung, Moto, LG, etc,.  As a service provider, VZ cares first about the network, second about the network and third the network then the device.  True, they shouldn't p*** you off about information for your device (it's bad business) but they don't care much.  Will they lose a few subscribers over this, yes.  But they would lose more if the network went down.  Sometimes big is better, but better doesn't always mean fast.  VZ's track record for last to push OTA updates and declining customer service is well known.  They do have the most coverage, but others are catching up. So what does this all mean?  Contact Samsung and tell them the lack of 4.4 is stooping you from buying additional gear.  They have more pull and lost sales are always a good motivator.

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Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?

Member

Verizon may be one of the worst companies to their own customers.  I pay $700 for my phone to stay and they are still last to update it.

I paid full price so I could keep my unlimited data. I use 10-12 gb mostly for Google Music all access. I'm order to use my favorite service I would need to pay an extra $50 for 10 gb a month; that's $1200 over 2 years to commit to paying them for service for 2 years.  Paying full price for my phone still saves me $700 over 2 years.

To any VW rep: does the company assume customers can't do math? How can they insult our intelligence like that? That is the biggest middle finger to a customer over 10 years.  The heads of the company should be ashamed of themselves.  In a year I will most likely sell my note 3 and leave to a company that actually speaks to their customers ad if they have a brain.

I've also been told my reps that if I use that much data I "must be doing something I'm not supposed to." Another insult. They know nothing about me and my phone usage. Disgusting.

At the very least release the updates in a timely fashion.

End of my rant.