Medicarehelper, Have no fear, help is here! Your voicemail must connect to the cellular data network. It works when you step outside because your WIFI is no longer connected that's why you recieve your notifications. Make sure the cellular data and WIFI are both on. TrinetteW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!