Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.
Voicemail pauses when I put phone up to my ear.
JZKAWA
Member

Voicemail pauses when I put phone up to my ear. I have a Note 5 with visual voicemail app, it worked until the most recent system update last week.

When I try to listen to a voicemail, I press play, put my phone up to my ear, the screen turns black like it should, message playing then after a couple of seconds the screen returns and the voicemail is paused. When I press play again the same thing happens.

Please resolve this very annoying problem.

Labels (1)
0 Likes
Re: Voicemail pauses when I put phone up to my ear.
Chanfam
Member

Found this answer in another thread that helped me:

I found something that fixed the issue for me. if you wipe the cache partition: https://cellphoneforums.net/samsung-galaxy/t432113-samsung-galaxy-s8-clear-app-cache-data%3B-wipe-ca...  (on an s8, you have to use the bixby button instead of the home button) then it should fix the issue. hope this helps anyone that still has this issue.

0 Likes
Re: Voicemail pauses when I put phone up to my ear.
dave1997
Member

This worked briefly.  But, within several minutes, the problem is occurring again.  I think Verizon needs to push a fix.

0 Likes
Re: Voicemail pauses when I put phone up to my ear.
laughbooth
Member

I too have this issue.  I am so frustrated with this.  I have a Galaxy S6 and recently received the Nougat Android update.  It does this regardless of my screen lock settings.  Clearing the app cache didn't help it.  If you cover the IR sensor with your finger (the part that "sees" when you place the phone to your ear) it does it as well.  This has to be a bug.

0 Likes
Re: Voicemail pauses when I put phone up to my ear.
Chanfam
Member

Hello all,

Thought I would point you to another thread where the community dived deeper into the issue after my last post here and we found that the issue is, in fact, a bug in the Verizon Voicemail app.

Voicemail pauses when I put phone up to my ear

0 Likes
Re: Voicemail pauses when I put phone up to my ear.
dlhoover
Member

I MIGHT have fixed mine.  I deleted a recent app ( a sweeper app-can't remember which one) and it SEEMS to have fixed the problem.  This is after I have tried all other fixes short of doing a factory reset.  So this seems to  point to third party apps as the culprit.  I know this isn't a broad spectrum fix but it might steer someone in the right direction.

Dave

0 Likes