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Re: Verizon is trying to force customers to upgrade! !

Sr. Member

Ok I may have only been active for 2 months, but I have provided a lot of insight and solved many upon many customer's concerns and answered questions. Wouldn't you agree pherson​?

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Re: Verizon is trying to force customers to upgrade! !

Member

Take advantage of the situation? How? All that I asked for was a full refund, which I was initially denied. In fact I was denied a full refund several times. It is Verizon's obligation to indemnify their customers. I did receive a full refund, however there are tens of thousands of people out there who have not.

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Re: Verizon is trying to force customers to upgrade! !

Leader

Definitely.

I don't see how Verizon knowingly and intentionally defrauded their customers as no one knew the devices were faulty, and then stopped sales and replacements, and then said customers would get a full refund. Pretty transparent if you ask me.

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Re: Verizon is trying to force customers to upgrade! !

Member

You speak as if you were in the store with me. I was refused a full refund.

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Re: Verizon is trying to force customers to upgrade! !

Sr. Leader

They cannot refuse to refund your Note 7 purchase.  Contact Samsung and let them speak to Verizon.   This has shut more than one Big red mis informed (explaetive withheld).  

Numbers here. Galaxy Note7 Safety Recall and Exchange Program

Verizon is playing by its own special rules.  Send threatening text messages, yet won't deal with customers who walk in to return phones.  Consider monkey poo throw.  Train your employees and stop making the recall more miserable than it already is.  The boxed mailed in nonsense. Store returns should be excepted.

I will give points for quick refunds once the phone is received. 

NOESAN

For the record, they are correct, its iron clad thanks to SCOTUS you cannot sue your wireless carrier, you are required to use arbitration. 

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Re: Verizon is trying to force customers to upgrade! !

Novice

pherson, you say "All of you Note 7 users wanted a complete resolution the day before anything was said about a resolution thinking you were special because you have a note."

This is not only offensive to many Note7 users, but in the same breath you ask for respect, because you've been a forum contributor for years.  I'd like to suggest that if you were never a Note7 user, then maybe you should not be trying to participate in a Note7 forum in the first place.  Defending Verizon's failed attempts to deal with a difficult or sometimes impossible situation is probably not going to win you any fans with the disaffected group of victims if you haven't walked in their shoes.  Insulting them is not going to earn their respect either.