Highlighted

Upgrade fee- promo/discount code?

Member

I get that the system will charge an upgrade fee of $20 and taxes need to be paid on the 'purchase' as it is seen.

Can VZW issue a "discount code" to note7 owners to waive the upgrade fee?

As far as taxes, couldn't this be applied to the bill, then immediately credited?

Or is this more of a 'keep the money flowing in-house' tactic?

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: Upgrade fee- promo/discount code?

Verizon Employee

Jonfive, I apologize for the inconvenience and our goal is for you to have a working device. I understand this is important for you and we want to provide you with the best options to replace this device. The upgrade fee will be credited back for the Note7, and charged on the new device that you select. Here's additional information on the recall and other frequently asked questions. http://vz.to/2cUgg0r Please let us know if you have any additional questions for us.

https://twitter.com/bethp305/status/786370457268355072/photo/1

View solution in original post

0 Likes
Highlighted

Re: Upgrade fee- promo/discount code?

Verizon Employee

Jonfive, I apologize for the inconvenience and our goal is for you to have a working device. I understand this is important for you and we want to provide you with the best options to replace this device. The upgrade fee will be credited back for the Note7, and charged on the new device that you select. Here's additional information on the recall and other frequently asked questions. http://vz.to/2cUgg0r Please let us know if you have any additional questions for us.

https://twitter.com/bethp305/status/786370457268355072/photo/1

View solution in original post

0 Likes
Highlighted

Re: Upgrade fee- promo/discount code?

Member

This approach is to avoid up-front costs to customers with a defective device.

I'm not asking for a huge credit for the inconvenience of taking a lesser device in 'upgrade' form. I'm just asking that VZ handles the exchange without incurring up-front costs regardless if it will be 'credited later'.

I don't want to pay more for safety or pay more to stress out that my device will catch fire.

This is like saying a Volkswagen dealer wants it's customers to pay for their environmental fix recall first, then they'll pay their customers back later.

VZ doesn't need a 'loan' from me.

0 Likes