With the Note 7 recall it's no surprise they are busy. Best to get on right when they open.
Thank you for your help, MiiHere. I really appreciate everyone’s patience with the Note7 recall process as well as everyone’s feedback so far. We actually have some helpful information at https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/ . In the section about the Note7 payment agreement, you’ll notice we’ve recently added the confirmation that you’ll be receiving a refund for any taxes or down payments within 1-2 bill cycles. A special recovery box will automatically be sent within 2 weeks of your exchange from the Note7. If you still haven’t received the box after 2 weeks, please reach out to us through one of the alternate contact options at www.vzw.com/contactus (Facebook, Twitter, Live Chat) and we can check on the progress or have a new one expedited to you.
Thank you
JenniferH_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
still no info on tradein that were part of the n7 purchase process
still no info on preserving the coupon that were used during the N7 purchase if we decide to buy a replacement.
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