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Unable to share pictures from gallery after update?

Member

Since the last update I can no longer share/send pictures from my gallery...if I'm in my gallery and hit the share button, a message that says "UNFORTUNATELY GALLERY HAS STOPPED" and then it closes. Before the update I had no problems...if I go into emails, Facebook, etc i can attach pictures without fail but this is very inconvenient. Is there a fix for this problem? Please help...

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Re: Unable to share pictures from gallery after update?

Customer Support

Being able to send pictures from your phone is important Tanyale. Allow us to help get you back up and running. I was able to verify there are no reported issues with sending pictures after the software update. Can you try resetting your network by removing/reinserting your SIM card. To learn how to do this click, http://vz.to/1dfc5Zl


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Unable to share pictures from gallery after update?

Member

I removed the sim card & then reinserted it.. But after powering the phone back on, it still does the same thing.. I will attach a screens hot of the message it gives me as soon as I hit the share button. 

Sent from my Verizon Wireless 4G LTE Smartphone

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Re: Unable to share pictures from gallery after update?

Customer Support

Thanks for keeping us posted Tanyale! The next step would be to complete a full reset on the device. To review this process please visit http://vz.to/19daE8V. Once this is completed please keep us posted if issues remain, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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