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Trouble with connecting to phone's mobile hotspot.

Member

Hello! I was just wondering - has anyone else had trouble connecting to their phone's mobile hotspot recently?  I used to be able just to turn it on and it'd work just fine, but now whenever I try to connect to it, it's saying that I need to subscribe for it? It's always been included with the plan I have (Start Unlimited) but now there's a popup asking me to contact either an agent or go to MyVerizon to "subscribe to mobile hotspot". I've tried to go in MyVerizon just to see if maybe it was accidentally switched off somewhere, but I couldn't find it anywhere in my add-on's. I also tried checking to see if anyone's had this issue before - and I did see it pop up a couple times, but those posts were back and 2017 and the methods given there didn't work for me so I figured it's likely outdated by now. I don't remember opting out of it or anything either - it just popped up out of the blue and I thought maybe recently the plan doesn't include it anymore? Any suggestions would be helpful. I've tried to reach out to Verizon about the issue, but I've been having a bit of trouble contacting them.

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Re: Trouble with connecting to phone's mobile hotspot.

Customer Support

Hello, HeidiHersh. We know it is important to be able to have access to your Mobile Hotspot when you need it. I see you mentioned you are on our Start Unlimited Plan at this time. This plan does not include Mobile Hotspot usage, as you can learn more about here in our FAQ's: https://www.verizon.com/support/start-unlimited-faqs/. If you do want to make sure you have Mobile Hotspot access, I would suggest upgrading your plan to either the Do More or Play More Unlimited Plans. You can upgrade your plan here: https://m.vzw.com/m/huQP. Here are the FAQ's for the Do More: https://www.verizon.com/support/do-more-unlimited-faqs/ and the Play More: https://www.verizon.com/support/play-more-unlimited-faqs/. Does this information help?

 

AnnaG_VZW

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