Congratulations on your new device, Imasparklegirl. It's important to be able to use your touch screen fully. As touch screen calibration isn't supported on this device, it's possible that a screen protector may impact how your screen functions. So we can better understand this issue, please tell us more about what happens when you try to use your touch screen since applying the screen protector.
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Hi thank you for getting back to me. I have to keep tapping the screen to
make the screen recognize the letter that I'm typing. It's like I have to
tap it hard for it to register.
I'm having the same problem with my Note 8. Went back to the Verizon store where I bought my phone and also my screen protector and the customer service rep told me that there wasn't anything wrong with my phone that it was just me and that's [removed]. Please Verizon tell us how we can get back the touch sensitivity that we've had on the other Samsung phones even with a screen protector. Anxiously awaiting your reply to our problem.
Profanity removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator.
I understand that having to press harder on your screen is not the best experience. While I have a screen protector on my phone, to give me that peace of mind. I'm happy to help you adjust your touch screen settings. Please go to settings-display-navigation bar-hard press home button. Once that is done, please test it out and let me know how it goes.
Thanks so much,
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you, I tried that and it doesn't seem to help. Is there anything else
that could help?
On Sep 23, 2017 6:51 PM, "ChristinaB_VZW" <email@example.com>
I'm having the same problem and its with the whole screen and not just the home button. What kind of screen protector do you have on your phone? I'm wondering if that is something to do with it? I don't want to leave the screen unprotected but wondering if there is a better option than what I have.
I'm attaching a picture of the screen protector that I bought. It was
supposed to be case friendly...Which it is. I bought a case from Caseology.
I think I am going to search for another screen protector as well to see if
it makes a difference.
There is no attachment. You need to add the image to the thread directly and not in a reply via email.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I can't communicate through the community forum because everytime I sign in
it wants me to create an account. I already have an account. This is
driving me nuts!
Here is the link to where I purchased the screen protector. Hopefully this
comes through. If not then go to Amazon and search for Herhea screen
protector for the note 8. To double check that it's the one that I
purchased there should be a review with a rose gold Caseology case with the
protector on the phone.